Senior Analyst - English, German, Microsoft Windows at HCLTech

Job Description ### Senior Analyst - English, German, Microsoft Windows Kraków, Małopolskie ### Job Summary Bilingual Service Desk German Agent ### Key Responsibilities Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.\\r\\n - Resolve or Route incidents and requests to appropriate teams \\r\\n - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. \\r\\n - Administer and provide User Access and Exit controls. \\r\\n - Use the Call Tracking System to doc…