BPO Customer Care Senior Representative at NTT DATA North America

BPO Customer Care Senior Representative ### Responsibilities - Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support. - Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner. - In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. - Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry. - Adhere…