Associate Director, Experience Analytics at Manulife and John Hancock

Associate Director, Experience Analytics Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur Country: Malaysia Time type: Full time Job requisition ID: JR26081314 Posted: 2026-10-13 ### Description The Experience Analytics Shared Service Center (XPSSC) plays a pivotal role supporting business units in their monitoring and experience study capabilities, as well as ensuring the Asia segment is future ready to adopt new technology, support sustainable quality growth in Asia, and our strategic priority of using AI to reimagine how we work and create value. The incumbent will lead the m…