Customer Service Representative at Welch Packaging Group

Description ### SUMMARY Customer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. ### KEY RESPONSIBILITIES - Escalating queries and concerns to the Customer Service Manager. - Enter all orders following the six checkpoints to avoid PO issues and send acknowledgement to custo…