Associate / Sr. Associate - Refferal at Sutherland

Associate / Sr. Associate - Refferal ### Job Description Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for - - Resolving requests/inquiries made by customers via email, chat or Social - Achieving contact center statistics and SLAs (contractual metrics) - Adhering to non-disclosure…