Senior Process Associate at HCLTech

Job Description Senior Process Associate Noida, Uttar Pradesh ### Job Summary To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements. ### Key Responsibilities 1. Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses. 2. Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary 3. Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Imp…