Sr Analyst at HCLTech

Job Description Sr Analyst Lucknow, Uttar Pradesh ### Job Summary Job Summary The Service Desk Analyst L1 serves as the first point of contact for end users requiring technical assistance and IT support services. The role is responsible for handling incidents, service requests, and user queries through phone, chat, email, and ITSM platforms while ensuring resolution within agreed service levels. The analyst will provide support for end-user computing, retail applications, POS environments, infrastructure services, and business-critical applications, escalating issues when necessary and ensu…