Technical Specialist-Cloud & Infra Engg at Birlasoft

Area(s) of responsibility JD for Sr Desktop support Engineer: - ### Key responsibilities Provide day to day support to end users for their issues related to Hardware/software Serve as the escalation point for complex desktop, laptop, and peripheral issues. Diagnose and resolve hardware and software problems for Windows, macOS, and Linux environments. Provide remote and on-site technical support to employees, including executives and VIPs. Manage OS deployment, patch management, and software installations. Maintain Active Directory user accounts, permissions, and group policies. Overse…