Lead Administrator (Support &Operations) at HCLTech

### Job Summary To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations. ### Key Responsibilities 1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction. 2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues. 3. To work on value adding activities such as maintainenace of a comprehensive…