Agente de Atención a Clientes (Inglés Intermedio-Avanzado) Modalidad Hibrida at American Express

Agente de Atención a Clientes (Inglés Intermedio-Avanzado) Modalidad Hibrida ### Responsibilities How will you make an impact in this role? - Deliver a great customer experience in every interaction. - Solve issues fast by using product knowledge and digital tools. - Build trust and loyalty as the first point of contact. - Identify customer pain points and share improvement ideas. - Meet and exceed key performance goals (Quality, CHT, RTF). - Follow procedures and document interactions with accuracy. - Encourage digital adoption and self-service use. - Participate in coaching to improve ski…