Shift Lead (Support & Operations) at HCLTech

Job Description Shift Lead (Support & Operations) Chennai, Tamil Nadu ### Job Summary To maintain attendance & leave reports and ensure that all responsibilities/escalations are resolved in a timely manner through basic analysis/infrastructure mgmt. ### Key Responsibilities 1. To ensure that calls/ chats are addressed within agreed SLAs 2. To maintain attendance, leave reports , breaks & shift rosters 3. To perform adhoc analyses, SIP activities and infrastructure management 4. To resolve escalations in a timely manner adhering to the process and quality compliance 5. To ensure positive c…