Subject Matter Expert (Support&Ops) at HCLTech

### Job Summary To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction. ### Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA 2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key…