Product Support Specialist at Ziff Davis

Product Support Specialist ### The Opportunity We are seeking a Product Support Specialist to act as the bridge between Dwell subscribers and our engineering team. In this role, you will report to the director of revenue products. In this hybrid role, you will spend part of your time leading high-touch customer support and relationship management, and the other part translating those frontline insights into the product roadmap. You understand user pain points firsthand because you talk to customers every day, and you have the technical and strategic skills to build permanent solutions into o…