Analyst - English, Japanese, Microsoft Windows at HCLTech

### Job Summary Act as the first point of contact for global customers seeking IT assistance. Diagnose and resolve incidents and service requests across voice and digital channels, provide a professional customer experience, and ensure accurate ticket ownership, documentation, communication and escalation throughout the support lifecycle ### Key Responsibilities Multichannel support: Receive, log, track and resolve contacts received through phone, email, chat, web/self-service portal and approved collaboration channels. - First-level resolution: Troubleshoot common issues involving user ac…