Service Desk Analyst (38725) at IDEALFORCE LLC

Service Desk Analyst (38725) ### Job Description - Inbound and Outbound call center for IT issues; no cold calling. - Calls are specific to authorized users of ADOT systems who had their systems refreshed. - Service Desk focus is customer service excellence. - Customer service principles and processes, desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application ### Qualifications - Experience in a call center supporting Roll…