Engineer - Microsoft 365 Administration at HCLTech

Job Description ### Engineer - Microsoft 365 Administration Colombo, Western ### Job Summary Job Summary Provide Level 1 operational support for Microsoft 365 services, ensuring timely resolution of incidents and service requests while delivering a high-quality end-user experience. The role focuses on troubleshooting, ticket management, user administration, and adherence to ITIL-based support processes. ### Key Responsibilities Key Responsibilities Serve as the first point of contact for Microsoft 365 support incidents and requests. Troubleshoot and resolve issues related to: Exchange On…