Ariba Support at Infojini Inc

Ariba Support Job Description ### Description Ariba Support team members are responsible for assisting end users with functional and technical issue resolution and ensuring that end users have an excellent user experience, even in the event of challenges. ### Core responsibilities Triage Support Requests Serve as primary point of contact for issue resolution Investigate all reported issues Resolve Tier 1 issues Escalate Tier 2 issues Create standard responses to common requests Qualifications Mandatory ### Mandatory Customer Service Experience Excellent Verbal and Written Commu…