Process Associate-Voice at HCLTech

Job Description ### Process Associate-Voice Sydney, New South Wales ### Job Summary To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards. ### Key Responsibilities 1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests 2. Meet The Defined Quality Scores And Process Improvement 3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team 4. To…