International Voice at TCS

International Voice Location: Mumbai | Experience: 1 - 12 Years | Role: Analyst | Skills: Customer Service | Qualification: BACHELOR OF COMMERCE Job Responsibility § Handle customer interactions daily with 0 availability time § Ensure SLAs are met consistently at individual and team level. § Meet and exceed all performance thresholds. § Focus on Key KPI's like RSAT, AHT and customer experience. § Constantly remain abreast of new changes § Implement feedback and corrective actions to avoid repeat instances Skills Required § Excellent Communication Skills (Prior experience in contact c…