Help Desk, IT at Careers at City Edge Developments

Help Desk, IT ### Occupation Description The IT Help Desk Executive serves as the first point of contact for users seeking technical assistance over the phone or email. ### Job Scope - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by Users - Walk the Users through the problem-solving process - Direct unresolved issues to the next level of support personnel - Record events and problems and their resolution in logs - Follow-up and update Users status and information - Install and conf…