Senior Process Associate-Voice at HCLTech

Job Description ### Senior Process Associate-Voice Kraków, Małopolskie ### Job Summary Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness ### Key Responsibilities - Respond to customer inquiries via phone, email, and chat in a timely and courteous manner - Assist customers with product information, order status, and general inquiries - Maintain accurate and detailed rec…