Unit Manager - Operations and Service at Bajaj Finserv

Unit Manager - Operations and Service Job Purpose To provide support to the Internal Ombudsman in respect of case work activities by preparing synopsis of the customer complaints / Allegation being referred, tracking of IO recommendations etc. ### Duties and Responsibilities - Analyze the complaints & escalations on receipt and review details in relation to casework quality and assessing submissions to the Internal Ombudsman. - Ensuring the cases are presented to the Internal Ombudsman in the agreed format with all supporting documents and related information. - Liaison with the Service te…