Sr Administrator (Support & Operations) at HCLTech

Job Description Sr Administrator (Support & Operations) Hyderabad, Telangana ### Job Summary The Service Desk L2 Analyst serves as the second line of support for end-user IT incidents and service requests, providing advanced troubleshooting, technical resolution, and escalation management for issues beyond Level 1 capability. The role is responsible for ensuring high service quality, SLA compliance, customer satisfaction, and operational excellence while adhering to ITIL best practices. The analyst acts as a technical SME for Service Desk operations and supports continuous service improveme…