Lead Administrator (Tools & Automation) at HCLTech

Job Description Lead Administrator (Tools & Automation) Lucknow, Uttar Pradesh ### Job Summary To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations. ### Key Responsibilities 1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction. 2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issue…