Analyst - English, German, Microsoft Windows at HCLTech

Job Description ### Analyst - English, German, Microsoft Windows Sofia, Sofia City ### Job Summary We are looking for a German Service Desk Analyst (L1) to provide first-level IT support to German-speaking users. The ideal candidate will be responsible for handling incidents and service requests, troubleshooting basic IT issues, and ensuring a high level of customer satisfaction while adhering to SLA commitments. ### Key Responsibilities Act as the first point of contact for German-speaking users via phone, email, chat, and ticketing systems. Log, categorize, prioritize, and track incide…