Technical Support Specialist at Masimo

Technical Support Specialist ### Responsibilities - Receive and respond to telephone calls and emails from end users; - Document all complaints and failures per the Masimo Quality System; - Provide first and second level technical support and training; - Initiate repair/replacement of failed and/or defective products; - Be the customer advocate for all matters involving Service; - Provide technical consulting to sales team - Follow up on Technical Bulletins for Masimo products; - Identify potential Customer training issues and propose solutions; - Convey information from the field regarding…