Digital Field Support Officer at Thurrock Council

We are seeking a committed individual to join us as Digital Field Support Officer to join the ICT Customer Experience Team. You will deliver prompt and effective technical support to Council users, resolve incidents and service requests to agreed service levels, minimising disruption and assist with installation, maintenance, and operation of IT hardware and software. You will also be required to support reliable IT services for internal and external users, help users adopt and effectively use IT technologies and working as part of a support team, including Service Desk, to deliver high-qual…