Senior Process Manager at eClerx

Senior Process Manager We are seeking an experienced Senior Manager to lead the end-to-end Business Banking KYC profile review and enrichment process for Canadian business banking customers. The role involves managing customer profile reviews, identifying information gaps, engaging with customers through inbound and outbound calls, and ensuring accurate and timely profile updates. The ideal candidate should have strong operational leadership, excellent communication and stakeholder management skills, and the ability to manage a team of 40–45 FTEs while working in the NAM shift. Basic knowledg…