L1 Support at act digital

L1 Support Descrição do emprego \>3y, SQL, ITIL, AS400, com ENG e FR fluente ### What you’ll do Provide front line support and act as primary contact for SLIB’s clients and internal technical/support teams. Log all questions, incidents, problems and requests with accurate and complete information Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures Perform first level technical troubleshooting and problem solving. Fulfil reporting, data extraction and application configuration reques…