Associate Tech Solutionist - Contact Centre at Bajaj Finserv

Associate Tech Solutionist - Contact Centre Job Purpose Capability to manage and support Cisco Contact Center applications delivery with desired uptime. Expertise in Cisco Contact Center Solutions with component level depth on Cisco Components (Voice Gateway, Dialer, PG, ICM, Router, Logger, CVP, List Management, IVR management ,ACD, CRM Integration) Recording solution (NICE), Understanding on Database and CUIC Reporting, understanding on LCM and outbound Dialer. Duties and Responsibilities Lead Cisco Support and lead the Partner team of Cisco. - Strong knowledge on implementation, incide…