Parts Technical Support Specialist at TCS

Parts Technical Support Specialist Location: Pune | Experience: 2 - 7 Years | Role: Service Delivery Owner | Skills: Customer Focus | Customer Service | Qualification: BACHELOR OF ENGINEERING ### ### Key Responsibilities - Receive and own dealer parts cases involving identification, specification, applicability, fitment, cross-reference and supersession. - Use electronic parts catalogs, machine serial numbers, model/configuration data, BOMs and technical documentation to identify the correct part. - Validate part applicability and supersession logic to minimize incorrect orders, returns an…