Sr Administrator (Support & Operations) at HCLTech

Job Description Sr Administrator (Support & Operations) Bengaluru, Karnataka ### Job Summary Job Summary The Service Desk Analyst L2 is responsible for providing advanced technical support and operational assistance for end-user computing, retail store technologies, Point-of-Sale (POS) systems, payment applications, and enterprise IT services. The role acts as an escalation point from Level 1 support, performing in-depth troubleshooting, root cause analysis, and resolution of complex incidents while ensuring adherence to service levels and business continuity requirements. The successful ca…