Customer Experience Leader at Indigo Books & Music

Customer Experience Leader ### Job Description The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes. ### KEY PERFORMANCE METRICS - Net Promoter Score (NPS) - Net sales and profitability - Loyalty (plum and email acquisition) - Promotional execution - Store engagement score KEY RESPONSIBILITIES – what the work is - L…