Query Handling Customer Support Agent at DHL

Query Handling Customer Support Agent DHL is hiring a Query Handling Customer Support Agent to join its team in Heredia, Costa Rica. In this role, you will be responsible for receiving, analyzing, investigating, and resolving customer queries through multiple communication channels, including email and phone. The position requires a strong customer-service mindset combined with analytical and problem-solving skills to identify the root cause of queries, provide accurate resolutions, and support billing and Accounts Receivable processes. You will work closely with internal teams such as Acco…