Sr Analyst at HCLTech

Job Description Sr Analyst Noida, Uttar Pradesh ### Job Summary Support FSO team prior to route tickets to OSS queues where physical intervention is not mandatory. - Identifying such opportunities and create KBs for future cases to be supported by SD. - Help OSS organization on other tasks whenever is possible to absorb the demand, like returns coordination, tickets review, Smart hands coordination, help scheduled and dispatch visits engineers on technical issues/doubts. - Proactive support to improve DEX score. - Engineer attendance – Daily checks, align with partner for any missed visits…