Sr Technical Lead (Support & Operations) at HCLTech

Job Description Sr Technical Lead (Support & Operations) Nagpur, Maharashtra ### Job Summary To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction. ### Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA. 2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business seg…