SME - Avaya Unified Communications at HCLTech

Job Description SME - Avaya Unified Communications City Of London, England ### Job Summary As a Subject Matter Expert in Support & Operations, you will play a crucial role in ensuring timely resolution of escalations and incidents while adhering to service level agreements (SLAs) and quality standards. Your expertise in the Avaya Call Center environment will be instrumental in enhancing customer satisfaction and driving operational excellence through effective analysis, mentoring, and communication with business stakeholders. ### Key Responsibilities 1. Ensure On-Time Resolution And Quali…