Senior Process Associate - Customer Care at HCLTech

Job Description Senior Process Associate - Customer Care Lucknow, Uttar Pradesh ### Job Summary Senior Process Associate - CC plays a pivotal role in delivering exceptional customer service by managing complex calls and resolving escalated issues. This position is crucial for maintaining high levels of customer satisfaction and Net Promoter Score (NPS) while also contributing to team development through training and mentorship. The role emphasizes a service mindset and continuous process improvements, ensuring effective and quality customer interactions. ### Key Responsibilities 1. Handle…