Senior Service Desk Lead at Prime System Solutions

We are looking for an experienced Senior Service Desk Lead to serve as a hands-on technical leader within our Service Desk team. This role is ideal for an experienced MSP professional who enjoys resolving complex technical issues, leading by example, and maintaining high standards of service delivery. This is a senior individual contributor role rather than a traditional people-management position. The successful candidate will work closely with the Director of IT & Operations, providing visibility into Service Desk performance, operational risks, and opportunities for improvement while acti…