Technical Support - Field at JSW Group

Technical Support - Field ### Role Summary This role provides diagnostic and technical support to dealer workshops to ensure accurate, efficient, and timely resolution of service issues, enhancing customer satisfaction and reducing repeat repairs. ### Key Responsibilities - Diagnostic assistance to dealers and escalation management for complex service issues. - Identify & monitor new failures in the field and process them for failure resolution. - Implement new repair methodologies and serviceability initiatives for enhancing dealership operations. - Monitor and Coordinate special technica…