Customer Care Specialists at BCforward

Customer Care Specialists ### Job Description Position: Customer Care Specialists Pay Rate: $13.25/HR Austin, TX 78727 6 + Months ### Job Responsibilities Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program). Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed.…