Sr Administrator (Support & Operations) at HCLTech

Job Description ### Sr Administrator (Support & Operations) Others, Michigan ### Job Summary To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback. ### Key Responsibilities 1. To adhere to quality standards, regulatory requirements and company policies. 2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues. 3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analy…