4399836-Assistant Manager at EXL

4399836-Assistant Manager This role is primarily responsible for effective management of Front & Mid office Travel operations for GBT. - The job would entail :Team management for the smooth function of the processes. - Contact center management experience Ensure strong governance around Research / Documentation of mid office activities. - Customer Interaction and Relationship Management. - Identify process improvement opportunities and value adds initiatives. - Ensuring compliance with SLA and other internal guidelines of policies whilst ensuring effective team work at all timesEnsure SLA del…