Service Delivery Manager (DFS) at HCLTech

Job Description ### Service Delivery Manager (DFS) Stockholm, Stockholm ### Job Summary Job Description – Customer Success Manager (CSM) – Site Reliability Engineering (SRE) Role Summary The Customer Success Manager (CSM) is responsible for ensuring successful delivery of SRE services across assigned value streams and business units. The role acts as the primary tactical interface between customer stakeholders, Value Stream Managers, and SRE teams, driving operational excellence, service reliability, customer satisfaction, and continuous improvement. The CSM is accountable for service perf…