Sr Analyst at HCLTech

Job Description Sr Analyst Madurai, Tamil Nadu ### Job Summary To independently troubleshoot/resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company. ### Key Responsibilities 1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. 2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. 3. To ensure positive custo…