Manager - Product - Retention - Housing - CRM - Hyderabad - Auto Plaza - JM at Tata Capital

Manager - Product - Retention - Housing - CRM - Hyderabad - Auto Plaza - JM 10800 ### Core Responsibilities o Review quality reports, discuss team performance, identify favorable / unfavorable trends, and resolve escalated issues o Handling Customer Queries & meeting Deadlines on daily basis records related to customer retention, also prepare plan for Audit o Supports development of quality assurance strategies, processes, guidelines and control plans which assure quality & enhanced customer experience, Efficiently to gather complete information to access and fulfill customer need. o Set u…