Assistant Manager CRM at Larsen & Toubro

Assistant Manager CRM ### KEY RESPONSIBILITIES/ ACCOUNTABILITIES Financial / Functional perspective ? Ensure accuracy and timeliness of billing, demand letters, and milestone processing ? Support achievement of collection targets through backend coordination ? Reduce revenue leakage through strong documentation and system controls ? Monitor backend MIS impacting cash flow and financial reporting Customer/Stakeholder perspective ? Enable seamless customer experience through efficient backend CRM support ? Support front-end CRM teams in resolving customer queries within defined SLAs ?…