SME - Network LAN/WAN at HCLTech

Job Description SME - Network LAN/WAN ### Job Summary The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalated incidents and tickets in the Data LAN/WAN area. This position is pivotal in maintaining quality compliance with service level agreements (SLAs) while fostering positive customer satisfaction through effective communication and in-depth analysis. The expert will also contribute to the development of team capabilities and operational efficiencies. ### Key Responsibilities 1. Ensure Timely Resolution And Quality Compliance Of Escalate…