Front Desk Manager | Norwalk Residence Inn at SHANER

Front Desk Manager | Norwalk Residence Inn - Be available to work a flexible schedule, including weekends, holidays, and varied shifts. - Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. - Handle guest complaints ensuring guest satisfaction. - Hire, train and develop hotel team members and ensure all required training is complete according to standards. - Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. - Prepare weekly work schedules in accord…