Senior Executive-Business Process & Service Excellence -Quality Excellence at EXL

Senior Executive-Business Process & Service Excellence -Quality Excellence Responsible for monitoring transactions per QSD guidelines, providing feedback to associates, and preparing accurate quality reports. Analyzes performance trends, updates SLA data, and participates in calibration sessions to ensure consistent quality. Works with Trainers, SMEs, and Operations on improvements and team huddles, supports process enhancement initiatives, and performs transactions as per defined procedures. Conduct Transaction Monitoring as per guidelines defined in the QSD - Provide feedback to associate…